Return & Refund Policy

Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].

Conditions for Return and Exchange

• Requires return in original packaging.
• Returned items without permission won't be accepted.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was sent. Additionally, you will require the purchase receipt or other proof of purchase.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Non-returnable items:

• On sale items are non-refundable.
• Customers are not reimbursed for any lost or damaged goods.

Exchanges

At the moment, orders cannot be exchanged online. You must purchase the replacement product separately and return the original product for a refund.

General Return Process

• Start a comeback: For further information, send us an email at [email protected] provide images and/or videos of the merchandise along with your order number. Within three business days, a member of our customer service team will assess if your return request is eligible.
• Return the item: Should your return be approved, we will provide you with the return address and details on where to mail your parcel. (Note: Unauthorized returns of merchandise will not be allowed). We will not be liable for lost returns or exchanges, so we advise you to send your return or exchange using a shipping method that includes a signature and tracking information.
• Return or exchange: We will examine the item within three to five working days after receiving your return or exchange, at which point we will either offer a replacement for the exchange or give a refund.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Costs

• If you are returning something internationally, your refund will be less the return fee. You will need to file a dispute with the carrier if your things are lost in transit. If you want to return items to us via your own method, refunds will only be handled after they have reached our warehouse. Orders that surpass the customs barrier may subject you to importation and custom tax charges.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Policies

Returned items without permission won't be accepted.

Within 30 days of delivery, items must be returned. All of the merchandise needs to be in its original packaging, undamaged, and in the same state as when it was delivered to you. Further documentation of the purchase, such as the receipt, is required. Clients must choose a shipping option that offers tracking information when returning or exchanging merchandise.

Contact our customer support staff if you have any queries regarding our return policy or procedures. We'll be pleased to offer guidance and assistance to you.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	CKF LIMITED
Company Address:	UNIT 811，BEVERLEY COMMERCIAL CENTRE.87-105 CHATHAM ROAD SOUTH，TSIM SHA TSUI,KOWLOON HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help